📊 Call Analytics Dashboard

Real-time performance metrics across all agents — powered by CallActivity & CRM data

2
Total Calls
All-time recorded
0%
Demo Conversion
Appointments booked
0
Avg Sentiment
−1 negative / +1 positive
0d
Avg Qual Speed
Days to qualify a lead
290
Total Contacts
In CRM
📞 Daily Call Volume by Agent
Last 14 days — stacked by agent
4/1200.511.52
  • Chloe
🎯 Conversion Rate per Agent
Demo booked (purple) vs. overall success (cyan)
0%25%50%75%100%Chloe
  • Demo Rate %
  • Success Rate %
😊 Avg Sentiment Score Over Time
Scored: +1 positive · 0 neutral · −1 negative
No sentiment data — calls need sentiment tags
⚡ Lead Qualification Speed
Avg days from capture to qualified status
No qualified contacts yet
📊 Call Outcome Distribution
All-time breakdown across all agents and call types
pending2100%
🗓️ Optimal Calling Windows — Agent Heatmap
Hour-of-day × day-of-week call volume & conversion success
12am
3am
6am
9am
12pm
3pm
6pm
9pm
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Low
High│Hover any cell for detail
🏆 TOP PERFORMING WINDOWS
🥇 Sun 5pm
0% conv · 2 calls